Shipping and Returns

Shipping 

  • Your product will be shipped from our several warehouses in UK,China, France or Germany.
  • Standard delivery time is from 3 working days up to 17 working days (excluding weekends and public holidays).
  • Your order delivery status can be tracked on either Royal Mail website or 17track.net.
  • We send order confirmation email and order dispatch email (please be sure to check your spam folder just in case).  

Return and Refund Policy

  • 30-days+ return policy;
  • Product exchanges on all products
  • PPE items - due to hygiene reasons we do not accept any returns. 
  • Any product that is applied to the skin cannot be returned due to hygiene reasons 
  • If the product is returned in dirty or damaged condition, we can only process refund of 25% of the order value

Please follow these steps if you wish to return -

1. Email us on support@ammpoure.com

2. Product should be in a good condition / not damaged
3. We will need the product to be in original packaging and good condition please.
4. If the original packaging is not sent back to us, the cost of packaging will be deducted from the refund amount.


May we please request you to send it to the following address –
Aspirado Trading Limited
9-11 Gunnery Terrace
London SE18 6SW 

5. You must mention the order number and your name. If you do not provide these, we will not be able to process your refund. 

 

Please note - refund may take from 3 weeks to 4 weeks to reflect in your bank depending on your bank's processing speed.  

 

How to Change or Cancel your Order

-Amending your order

As our warehouse is very quick to dispatch orders, it it usually not possible to amend an order once it has been placed. If your order has already been dispatched, just follow our returns procedure ensuring the product is returned to our warehouse within 30 days.

-Cancelling your order

We allow up to 15 minutes from the time of your order for you to cancel it if you have made a mistake. After that time your order will have begun to be processed. Follow our returns procedure should you have any unwanted products. You must return cancelled orders within 30 days from the initial order.